Legal & Consumer Information

Statements, warranties and dispute resolution for Bonuslifestyle — office repair services in Australia.

Scope of this document

This page sets out legal notices applicable to Bonuslifestyle trading in Australia (ABN 12 345 678 901). It explains the application of Australian Consumer Law (ACL) to our office maintenance and repair services, the limits on our liability, warranty commitments, and options available if you are dissatisfied.

Services covered: commercial office repair, furniture repair, IT equipment support, emergency repairs and maintenance.
Applicability: to all customers and clients engaging Bonuslifestyle in Australia.

Australian Consumer Law — Your rights

Under the ACL, consumers are entitled to remedies for major failures and guarantees for services. We honour statutory guarantees and will provide remedies where services are not delivered with due care and skill, or not fit for purpose.

Major failure: you may be entitled to a replacement, refund or compensation.
Minor problems: we will offer to remedy the issue at *** cost within a reasonable time.
Charges for call-outs or diagnostics will be disclosed up-front.

Dispute resolution

Please raise your concern with our support team first via Contacts. We aim to acknowledge complaints within 2 business days and propose a resolution within 10 business days where practicable.

If unresolved, you may contact your state or territory Fair Trading agency or the Australian Competition & Consumer Commission (ACCC). Small business disputes can also be referred to the Australian Small Business and Family Enterprise Ombudsman.

These terms are governed by the laws of the Commonwealth of Australia and the relevant state or territory. Any claim is subject to applicable statutory rights that cannot be excluded.

Limitation of liability & warranties

Except as provided by law, Bonuslifestyle limits its liability for direct loss arising from our services to the amount paid for the service. We are not liable for indirect losses, consequential loss, loss of profits or business interruption. We provide workmanship warranties for repairs as agreed in writing.

Note: Nothing on this page is intended to exclude or limit your rights under the ACL.

Privacy, data handling & legal notices

We collect personal information necessary to provide services, handle complaints and comply with legal obligations. Our handling of personal data is described in our Privacy Policy (privacy.html). We retain records as required by law and applicable industry standards.

Data retention periods align with business and legal requirements.
We will not sell personal information to third parties.
Requests for access or correction should be made via Contacts and will be processed promptly.

Submit a complaint or request a review

Use this form to raise a formal complaint or request a service review. We treat complaints seriously and will respond according to our dispute procedure.